Privacy Notice

Your privacy matters to us

At Avika, we are committed to protecting your privacy and being transparent about how we handle your personal data. This notice explains what information we collect, why we collect it, and how we keep it safe — in line with the General Data Protection Regulation (GDPR) and Norwegian privacy law.

What information do we collect?

We collect personal information only when you actively provide it to us. This includes when you:

• Make a reservation — we collect your name, email address, phone number, number of guests, and any dietary needs or special requests you share with us.
• Contact us directly — via email or phone, we may retain the details of your enquiry in order to respond to you.
• Visit our website — we do not use tracking cookies or analytics that identify you personally.

When you click through to our external ordering app, that service is provided by WeOrder. Its own privacy terms and cookie settings may apply there.

How do we use your information?

We use your personal data only for the following purposes:

• Processing your reservation — to confirm your booking, allocate seats, and prepare for your visit (including allergen and dietary information).
• Communicating with you — to send your reservation confirmation and to contact you if there are any changes to your booking.
• Responding to enquiries — if you contact us, we use your details solely to reply to you.

We do not use your information for marketing without your explicit consent, and we do not sell or share your data with third parties for commercial purposes.

How do we protect your information?

Security measures — your personal data is stored securely using industry-standard infrastructure. Access to reservation data is restricted to Avika staff only.

Data retention — we keep reservation records for as long as necessary to fulfil your booking and any follow-up, and for a reasonable period afterwards to handle any queries. Once your data is no longer needed, it is deleted.

No unnecessary sharing — your personal information is not passed to third parties except where strictly required to deliver our service (for example, our secure booking infrastructure).

Your rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you.
• Right to rectification — you can ask us to correct inaccurate or incomplete data.
• Right to erasure — you can request that we delete your data, subject to any legal obligations we may have to retain it.
• Right to object — you can object to how we process your data in certain circumstances.

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.